Shipping Policy
With warehouses on both coasts, we are able to reach most of our customers within a 5-business day timeframe. Occasionally a warehouse is out of the product and the warehouse further from you will have to fulfill the order which could make the ETA up to 6 days. Some of our larger product (such as customized product) is best shipped via LTL (Less than Truck Load) freight to best ensure safe delivery, and once the shipment arrives, FedEx will require an appointment to deliver the order, so please include a phone number in your order you can be reached at. Someone must be present to take delivery of LTL shipments and sign for the delivery (drivers only offload the product into the driveway; any additional help by the driver will require an additional charge).
Please double-check the delivery address prior to ordering to ensure your package reaches its intended location. We can only ship your order to the address given to us in your order at the time you checkout. If you contact us with a change of address and we haven’t processed the order yet, we can make the change. If the order has already been processed and is on the FedEx truck (even though the order doesn’t show shipped in the marketplace), or has movement on FedEx.com, you only need to create an account on fedex.com/us/delivery, and you will be able to redirect your package(s).
We try to process orders within one business day (excluding Sat, Sun and holidays) whenever possible, so if you cancel the same day, we should be able to keep the order from shipping and have you refunded within 1-2 business days.
If you cancel and the product has already shipped, we will attempt to have the carrier RTS (Return To Shipper) the product back to us, but this is not always successful and we will need for you to monitor the tracking to refuse the product if they try to deliver. Once the item is confirmed en route back to us, your refund will be processed within 2-3 business days.
Thousands of customers have been happy with our customer service because of our easy returns program which makes your purchasing experience as simple as possible.
All purchases may be returned for any reason within 30 days of date of purchase upon receipt of a Return Merchandise Authorization (RMA) number issued from SI. All such RMA’s may receive a complete replacement unit, replacement parts, full or a partial refund at the sole discretion of SI. There are no additional cost or fees associated to an RMA, including restocking fees or processing fees, however some cases (as discussed below) may be at the customer’s shipping expense.
If an item is not delivered or arrives in a damaged or otherwise defective state, please contact us within 7 days to submit a claim for an RMA. SI may require pictures or video of defective/damaged items to issue a full refund. Once your claim is processed and approved, please allow 3–5 business days for the request to be completed. If a replacement unit or replacement parts are requested, please be aware that the fulfillment time frame is based on product availability and alternatives may be offered.
Items returned must be in their original packaging or acceptable packaging, along with all accessories in the original shipment. All instances of returns from damaged or defective products are shipped back to SI at SI’s expense. All other returns are shipped back to a SI at the customer’s expense. In cases where you choose to provide the shipping, a tracking number must be provided to SI and confirmed delivered to an our warehouse to complete the warranty transaction. Please note that it is at the company's discretion to decide if the item may be returned to SI. Please allow 2–3 business days for the refund to issue once the item has been returned, or we have stated your pictures are counting as your return.
Unauthorized returns may not be accepted and any shipping charges will not be reimbursed.
Please allow 2–3 business days for the refund to issue once the item has been returned, or we have stated your pictures are counting as your return. Refunds issued for purchases made using Paypal will refund to your Paypal account. For more information on Paypal refund processing please see Paypal Refund FAQ. For questions related to your specific Paypal account or billing, please contact Paypal Customer Service
What does this limited warranty cover?
This warranty covers any defects in material or workmanship in all-new SI products (as covered by this warranty). Only products sold by an authorized merchant, retailer, or through official marketplace transactions are covered. Some third-party marketplace retailers may include additional warranty terms that supersede this warranty or are in addition to the terms stated here.
How long does the coverage last?
Unless otherwise stated, all products have a 1-year warranty that begins on the date of purchase. Please refer to the SI Return Policy for details on return options during the warranty period.
All purchases are covered under si standard return and refund policy. within 30 days from the date of purchase.
The warranty period is 90 days and has the following exceptions:
- No exchanges
- No discounts or parts cases to address minor cosmetic issues; this is why the product is being sold at a discount and offered under this condition